1. Introduction
Welcome to Kanchivaram.in (“we”, “us”, “our”). These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to comply with and be bound by these Terms.
If you do not agree with these Terms, please refrain from using the website.
2. Business Location & Jurisdiction
• Kanchivaram.in operates solely from Kochi, Kerala, India.
• All orders are processed and dispatched from our Kochi location.
• Although we ship across India and internationally, all legal matters fall under the jurisdiction of Kochi, Kerala.
3. Eligibility
• You must be at least 18 years of age to place an order.
• You confirm that all information you provide (name, address, payment details) is accurate and complete.
4. Products & Descriptions
• We specialise in pure Kanchipuram silk sarees, premium zari-woven sarees, and other handloom and designer sarees curated from weaving clusters across India.
• All product descriptions, colours, weaving terms, motifs, and images are provided as accurately as possible.
• Slight colour variations may occur due to lighting, device resolution, or camera settings. These do not qualify as defects.
• Handwoven sarees, pure zari weaves, and hand-painted pieces may have natural variations that are part of traditional craftsmanship.
5. Pricing & Availability
• All prices listed are in Indian Rupees (INR) unless mentioned otherwise.
• Prices, offers, and product availability may change without prior notice.
• Adding an item to the cart does not guarantee availability.
6. Orders & Acceptance
• Placing an order on Kanchivaram.in constitutes an offer to purchase.
• Your order is confirmed only after you receive an Order Confirmation from us via email/WhatsApp.
• We reserve the right to refuse or cancel any order due to product availability, verification issues, or payment-related concerns.
7. Payment Terms
• We accept secure digital payments through UPI, credit/debit cards, net banking, and other approved online payment methods.
• By completing the payment, you confirm that the payment method belongs to you and that the transaction is authorised.
8. Shipping & Delivery
• All shipping timelines and delivery details are mentioned in our Shipping Policy.
• Once the parcel is handed over to the courier, the risk of loss or damage transfers to the customer.
• International customers are responsible for any customs duties, taxes, or import fees applicable in their country.
9. Returns, Exchanges & Refunds
• All returns and exchanges are governed by our Returns & Exchange Policy.
• Sarees must be returned with original folds, tags, blouse pieces, and packaging intact.
• We reserve the right to inspect the returned product before approving any refund or exchange.
10. Authenticity & Craftsmanship
• We guarantee that all pure Kanchipuram silk sarees sold on our site are sourced from trusted weaving clusters and verified artisans.
• Products with pure zari, handloom weaves, or handcrafted details undergo a thorough quality check before shipping.
• Minor irregularities inherent to handwoven or handcrafted sarees are not considered defects.
11. Intellectual Property
• All content on this website, including product images, videos, descriptions, branding elements, and layouts, is the exclusive property of Kanchivaram.in.
• You may not use, copy, or reproduce any content without written permission.
12. User Responsibilities & Prohibited Activities
You agree not to:
• Use the site for unlawful, fraudulent, or harmful activities.
• Disrupt site operations through bots, scripts, malware, or automated tools.
• Copy or reuse product images or descriptions for commercial purposes.
• Attempt to gain unauthorised access to secured systems or data.
13. Limitation of Liability
• Kanchivaram.in shall not be liable for any indirect, incidental, or consequential damages arising from use of the website or purchase of products.
• We do not guarantee uninterrupted website access or error-free operation.
• Nothing in this clause excludes liability for fraud or other liabilities that cannot be excluded under Indian law.
14. Governing Law & Dispute Resolution
• These Terms are governed by the laws of India, specifically the laws applicable in the State of Kerala.
• All disputes shall fall under the exclusive jurisdiction of the courts in Kochi, Kerala.
15. Changes to Terms & Conditions
• We may revise or update these Terms at any time.
• Continued use of the website after updates constitutes acceptance of the revised Terms.
16. Contact Information
For any questions regarding these Terms & Conditions:
• Email: kanchivaram.in@gmail.com
• Phone/WhatsApp: +91 8921243414
• Address: Kanchivaram.in
46/2198, Kochi Bypass, behind Vyshali Bus Stop, Chakkaraparambu, Vennala, Kochi, Ernakulam, Kerala 682032